First of all, thank you so much for supporting Rootless Coffee Co. whether it's buying coffee, following us on social media, or just your interest in craft coffee.
Here is the breakdown of questions we get the most, and important things you should know about ordering coffee:
WHERE DO I GET MY TRACKING INFO?
Contact USPS for tracking info if you're waiting on an order.
WHAT IS THE BEST EMAIL TO CONTACT YOU?
HOW DO YOU ROAST?
We use two zero emissions roasters from Bellwether! We do small batch roasting, meaning only 6 lb yields at a time so we NEVER have wasted coffee!
WHAT IS CRAFT COFFEE?
Craft coffee is part of a new wave of coffee roasting and serving. It requires high-end ingredients, roasting to bring out the ideal toasting notes, and quality in mind.
WHAT MAKES YOU DIFFERENT?
There are thousands of other coffee companies, but we focus on roasting incredible high-end coffee, but making it affordable. We consider ourselves the subculture gateway to craft coffee!
WHY COMIC ARTISTS FOR BAG ART?
We are huge fans of comic artists, one of us a published comic writer, so we like treating our bags as if they're comic covers. They draw attention online, in grocery stories and it's fun supporting artists. We pay immediately and let them do their thing without a million edits.
WHEN DO YOU SHIP ORDERS?
Same day shipping before 12pm EST.
MY MUG BROKE IN THE MAIL, WHAT SHOULD I DO?
Contact us at firstname.lastname@example.org and we'll help you out!
WILL YOU COVER SHIPPING FOR MY MISTAKE?
Rootless will not cover the shipping cost if addresses are inputted improperly or addresses change without our knowledge.
HOW LONG SHOULD NEWLY ROASTED COFFEE SIT BEFORE I DRINK IT?
We let our coffee degas for three days to ensure quality. Drinking it immediately is not ideal, and sometimes pretty gross. By the time coffee shows up to your house or you pick it up, it'll be ready. Plus, we date the bottom of every bag!
ARE YOU IN GROCERY STORES?
We are! Check out our STORE LOCATOR for more.
WHAT IS YOUR WHOLESALE PRICE FOR CRAFT COFFEE?
Visit our WHOLESALE PAGE for more info and fill out the form!
IS YOUR COFFEE CERTIFIED ORGANIC?
Not all of it is "certified" organic, as it's expensive for farmers to get said certification. But all of it is 100% ethically sourced, and we work with the best distributors.